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Shipping Policy

Last updated: December 2025

Thank you for shopping with First Vision India Solutions.

This Shipping Policy explains how we ship your orders using Shiprocket’s logistics network and what you can expect regarding delivery timelines, costs, tracking, and more.Shiprocket

1. Order Processing

  • Once you place an order on our website or through marketplaces like Amazon or Flipkart, we begin processing it immediately.

  • Most orders are processed within 1-3 business days from the order date before shipment.

  • You will receive a confirmation once your order is accepted and ready for dispatch.Shiprocket

2. Shipping & Delivery Partners

We use Shiprocket as our primary shipping partner, which connects us with multiple trusted courier services across India.

This helps ensure delivery to 24,000+ PIN codes with competitive rates and reliable service.Shopify App Store

3. Shipping Charges

  • Shipping fees depend on your location, shipment weight, and chosen service (prepaid or COD).

  • You may see different shipping options and costs at checkout depending on your delivery address.

  • Free shipping offers (if any) will be clearly mentioned during checkout.

4. Delivery Timelines

  • Standard Delivery: Typically 3-8 business days within India.

  • Remote Locations: Delivery may take longer due to logistics constraints.

  • Delays: During peak seasons, public holidays, or extreme weather, delivery may take longer than usual.

    We recommend tracking your order for the most current delivery estimate.Shiprocket

5. Order Tracking

  • Once shipped, you will receive a tracking number (AWB) via email/SMS.

  • Use this tracking code to check your delivery status online through the Shiprocket tracking page or notifications.

  • Most shipping partners also send live updates by SMS or email.Shiprocket

6. Packaging

  • We ensure all products are packed securely to prevent damage during transit.

  • If special packaging is required (e.g., fragile items), we take extra care and may include additional protective materials.Shiprocket

7. International Shipping

  • Currently, we primarily ship within India.

  • If international shipping is available for your order, it will be clearly displayed at checkout.

  • International shipments may require customs clearance and additional duties, which are the responsibility of the buyer.Shiprocket

8. Failed Delivery Attempts

  • If delivery fails due to an incorrect address or inability to reach the location, the order may be returned to us.

  • Additional delivery attempts or return shipping charges may apply.

9. Returns & Exchanges

  • Returns or exchanges are governed by our Return & Refund Policy (linked separately).

  • Shiprocket may assist with return pickups where supported, and you will be notified of the return process.Shiprocket

10. Customer Support

If you have any questions or need help with your shipment:

📧 Email: firstvisionindiasolutions@gmail.com

📞 Phone: +91 72679 07733

We’ll be happy to assist you promptly.

Thank you for choosing First Vision India Solutions — We deliver quality and value right to your doorstep.