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Frequently Asked Questions (FAQs)


1. What products does First Vision India Solutions sell?

We offer a wide range of fitness, lifestyle, home, and kitchen products, including hand grippers, skipping ropes, tummy twisters, shaker bottles, push choppers, storage containers, facial ice rollers, and more.

2. Where can I buy your products?

Our products are available on:

3. Do you deliver across India?

Yes, we deliver to most locations across India using reliable courier partners through Shiprocket.

4. How long does delivery take?

Delivery usually takes 3–8 business days after dispatch.

Remote locations or peak seasons may take slightly longer.

5. How can I track my order?

Once your order is shipped, you will receive a tracking ID (AWB) via SMS or email, which you can use to track your shipment online.

6. What should I do if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery

  • Share your order ID and clear photos/videos of the issue

    Our team will assist you with a replacement or refund as per policy.

7. What is your return policy?

Returns are accepted only for damaged, defective, or incorrect products, subject to policy conditions.

Please refer to our Return & Refund Policy page for full details.

8. When will I receive my refund?

Approved refunds are processed within 5–10 business days to the original payment method after inspection of the returned product.

9. Can I cancel my order?

Orders can be cancelled before dispatch.

Once shipped, cancellation requests may not be accepted.

10. Are your fitness products suitable for beginners?

Yes. Our fitness products are designed for beginners to advanced users.

We recommend starting slow and using products as per instructions.

11. Are your products covered under warranty?

Warranty coverage (if applicable) is mentioned on the respective product listing.

For warranty-related support, please contact us with your order details.

12. Do you offer bulk orders or business partnerships?

Yes, we accept bulk orders, corporate gifting, and distribution inquiries.

Please contact us directly for customized pricing.

13. How can I contact customer support?

You can reach us at:

📧 Email: firstvisionindiasolutions@gmail.com

📞 Phone: +91 72679 07733

🌐 Website: www.firstvisionindiasolutions.in

14. Is my personal information safe?

Yes. We take data privacy seriously.

Please read our Privacy Policy to understand how we protect your information.