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Return & Refund Policy

Last updated: December 2025

Welcome to First Vision India Solutions.

We value our customers and aim to provide a smooth shopping experience. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted.

1. Return Eligibility

A product may be eligible for return or replacement if:

  • The item is damaged, defective, or incorrect at the time of delivery

  • The issue is reported within 48 hours of delivery

  • The product is unused, unwashed, and in its original packaging with all accessories

⚠️ Products showing signs of use, wear & tear, or damage caused after delivery may not be eligible.

2. Non-Returnable Items

The following items are generally non-returnable unless received damaged or defective:

  • Personal care & hygiene products (e.g., facial rollers, fitness accessories used on skin)

  • Products damaged due to misuse or improper handling

  • Items without original packaging or missing parts

3. Return Process

To request a return or replacement:

  1. Contact us at firstvisionindiasolutions@gmail.com or +91 72679 07733

  2. Share your order ID, product details, and images/videos of the issue

  3. Our team will review the request and guide you through the next steps

Return pickups (if applicable) are handled through our logistics partner Shiprocket or the respective marketplace.

4. Refund Policy

  • Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund

  • Approved refunds will be processed to the original payment method

  • Refunds are typically completed within 5–10 business days after approval

Shipping charges (if any) are non-refundable, unless the return is due to our error.

5. Replacement Policy

  • Replacements are provided subject to product availability

  • If the replacement item is unavailable, a refund may be issued instead

  • Replacement shipping timelines may vary based on location

6. Orders via Amazon & Flipkart

If you purchased our products through Amazon or Flipkart, returns and refunds are governed by the respective marketplace’s return policy.

Please initiate the return directly from the platform where the order was placed.

7. Cancellation Policy

  • Orders can only be cancelled before dispatch

  • Once the order is shipped, cancellation requests may not be accepted

8. Damaged or Missing Items

If you receive a damaged package or missing item:

  • Report it within 48 hours of delivery

  • Provide clear images/videos of the package and product

  • Claims raised after this period may not be accepted

9. Contact Us

For any return, refund, or replacement-related queries, contact us:

First Vision India Solutions

📧 Email: firstvisionindiasolutions@gmail.com

📞 Phone: +91 72679 07733

🌐 Website: www.firstvisionindiasolutions.in